When you yourself have a problem with SPS, you are not alone

During the 2020, the fresh CFPB obtained 1054 complaints against SPS. SPS rated Count thirty six certainly every financial people for the most complaints.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % . New payment is 4 % effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and loans Allgood AL again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to . I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was = ,000,000>, when in reality it is , because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Criticism Info:

Full Criticism:The loan business won’t send me my statements inside the an effective timely trend. I did not located my personal report until five days just before my payment is due.

Grievance Facts:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the ( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Complaint Information:

Full Grievance:In my bankruptcy in 2011 my personal debt was never reaffirmed by the my lender to my mortgage by my personal lender XXXX XXXX which then transported which financing to SPS Repair using this action none away from my percentage history are become submitted to my family loan for the past eight many years really lenders try not to also admit me since it doesnt demonstrate that I actually enjoys a home loan Thus this has caused it to be impossible for my situation in order to refinance or get a different sort of mortgage having a lowered interest rates besides the main one thats becoming provided by my repair organization at the moment thus i am inside the in a position to accessibility my personal collateral this has been happening for a long time

Company effect:

Our team utilized it problem regarding social archives of one’s Consumer Financial Cover Bureau (CFPB). You could file your ailment toward CFPB here.